If you encounter a consumption failure, first check the transaction records in WildCard to see if there is a record of this consumption. If there is, it means this transaction has been successfully pushed to the bank; you can find out the reason for the failure in the consumption details.
If not, it means the transaction was directly intercepted.
If you are making payments through a proxy/VPN, and this proxy is used by many people, too many people using different cards under one IP to make payments is typical hacker behavior. Because once a hacker successfully makes a purchase, the loss is borne by the payment institution. Therefore, most of the time, the payment institution will intercept your consumption. The solution is to switch to a node with fewer users or use a home network IP for the exit.
Alternatively, you can directly use in-app purchases through the Apple Store or Google Play, which can also bypass this issue.
Will I get a refund if the purchase was unsuccessful but the payment was deducted?#
Yes, if you used WildCard and the deduction failed, or if you upgraded to ChatGPT Plus and were charged but did not upgrade.
Such deductions and payment failures will be refunded to the card. However, the process is relatively slow, generally taking about 14-28 days.
We pull refund settlement files from the bank every hour, and if there are refunds, they will definitely be processed as soon as possible.
The payment system in the United States is different from that in China. In China, everyone uses a central bank clearing system, while in the United States it goes through a virtual card account - issuing bank - clearing bank - receiving bank - receiving merchant. From the initiation of the refund by the receiving merchant, it takes at least 14 business days, and some customers may even experience a 30-day wait. We appreciate your understanding.
Related Links#
WildCard Official Website: leixue.com/go/yeka
WildCard Invitation Code: LEIXUE (using the Leixue Network invitation code can enjoy a discount on the card opening fee)
WildCard Services: AI at Your Convenience, API at Your Convenience
Recommended AI Clients: Chatbox, NextChat
More Virtual Card Recommendations: WildCard, VCard, Dupay, WasabiCard, PokeCard